Shipping policy
Last updated: August 2026
Where We Ship
NORDAEN currently ships to addresses within Canada and the United States.
Available shipping methods, rates, and estimated delivery times are shown at checkout based on your destination.
Order Processing
Orders are typically processed and prepared for shipment within 1–2 business days after your order is placed.
Once your order has shipped, you will receive a confirmation email with tracking information where available.
Orders placed on weekends or holidays will begin processing on the next business day. Product launches and periods of high demand may occasionally require additional processing time.
Shipping Rates
Shipping charges are calculated and displayed at checkout before payment is completed.
Any free-shipping promotions or thresholds, when offered, will be clearly identified on the website or during checkout.
Delivery Estimates
Delivery estimates provided at checkout or by the shipping carrier are estimates and are not guaranteed by NORDAEN.
Carrier delays, severe weather, customs processing, service interruptions, and other circumstances outside our control may affect delivery times.
United States Orders
Orders shipped from Canada to the United States may be subject to customs processing, duties, taxes, tariffs, or other import-related charges.
Unless otherwise stated at checkout, any charges assessed by customs authorities or carriers are the responsibility of the recipient.
Incorrect Shipping Information
Please review your shipping information carefully before completing your order.
If you notice an error after placing an order, contact us as soon as possible at info@nordaenholdings.com. We will make reasonable efforts to update the information before shipment, but changes cannot be guaranteed once an order has entered fulfillment or has shipped.
NORDAEN is not responsible for orders delivered incorrectly as a result of inaccurate or incomplete shipping information provided at checkout.
Lost, Delayed or Damaged Shipments
If your tracking information indicates an issue with your shipment, contact us at info@nordaenholdings.com with your order number.
If your order arrives damaged, please retain the product and packaging and contact us as soon as possible. Photographs of the package and product may be requested so we can investigate the issue.
Contact
For questions regarding shipping or an existing order: